Shipping policy

Shipping Policy

Arotots Import
🌐 Website: https://arotots.in/

At Arotots Import, we ensure safe and timely delivery of kids electric vehicles, ride-ons, baby prams, strollers, and other mobility products across India.

Please read our shipping policy carefully before placing your order.

1. Shipping Coverage

  • We ship across Pan India.

  • Bulk and dealer orders may have separate shipping terms based on location and quantity.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

  • During peak seasons or sales, dispatch may take slightly longer.

Once your order is dispatched, you will receive shipping confirmation via call, SMS, or WhatsApp.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–8 business days

  • Remote Areas: 7–10 business days

Delivery timelines may vary depending on courier availability and location.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Large ride-on vehicles and electric cars may have separate freight charges due to size and weight.

  • Bulk orders may qualify for special shipping rates.

Shipping charges are non-refundable.

5. Large & Heavy Products

Many of our products such as:

  • Kids Electric Cars

  • Electric Jeeps

  • Battery Operated Ride-Ons

are bulky items and are shipped via surface transport or specialized courier services for safe delivery.

Customers may be required to:

  • Assist in unloading at the time of delivery (if applicable)

  • Inspect the outer packaging before accepting delivery

6. Damaged Package on Delivery

If the outer packaging appears damaged:

  • Do not accept the parcel without checking

  • Record a clear unboxing video

  • Inform us within 48 hours of delivery

Unboxing video is mandatory for any transit damage claim.

7. Order Tracking

Tracking details will be shared once the order is dispatched.
For tracking support, contact us:

📞 +91 9088891112
📧 arotots@gmail.com

8. Delays

Arotots Import is not responsible for delays caused by:

  • Natural disasters

  • Transport strikes

  • Courier partner delays

  • Incorrect address provided by customer

However, we will assist you in resolving shipping issues wherever possible.

Important Note

Please ensure your delivery address and contact number are correct while placing the order to avoid delays.

For bulk, dealer, or urgent delivery requirements, please contact us directly before placing your order.