Refund policy
Refund & Exchange Policy
Arotots Import
🌐 Website: https://arotots.in/
At Arotots Import, we are committed to delivering high-quality kids electric vehicles, ride-ons, baby prams, strollers, and mobility products. Please read our Refund & Exchange Policy carefully before placing your order.
1. Return Policy
We accept returns only under the following conditions:
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Product received is damaged during transit
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Wrong product delivered
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Manufacturing defect (verified by our team)
Important Conditions
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Return request must be raised within 48 hours of delivery
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Unboxing video is mandatory for any damage or defect claim
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Product must be unused and in original packaging
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All accessories, manuals, parts, and packaging must be intact
⚠ We reserve the right to reject returns if the product shows signs of use, improper handling, or damage after delivery.
2. Exchange Policy
Exchanges are applicable only in case of:
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Manufacturing defect
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Transit damage
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Wrong item delivered
After verification, we will arrange a replacement of the same product model (subject to stock availability).
If the product is out of stock, we may offer:
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Store credit
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Alternative product of similar value
3. Non-Returnable / Non-Exchangeable Cases
The following situations are not eligible for return or exchange:
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Change of mind after purchase
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Minor color or finish variations
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Improper assembly or mishandling
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Battery issues caused by overcharging or misuse
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Normal wear and tear
4. Cancellation Policy
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Orders can be cancelled only before dispatch
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Once dispatched, cancellation is not allowed
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Approved refunds (if applicable) will be processed within 7–10 business days
5. Refund Policy
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Refunds will be processed only after product inspection and approval
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Refund amount will be credited to the original payment method
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Shipping charges (if any) are non-refundable
6. Contact for Returns & Support
For any return, exchange, or support queries:
📞 Call / WhatsApp: +91 9088891112
🌐 Website: https://arotots.in/
📧 Email: arotots@gmail.com
Important Note
As many of our products are large-size ride-ons and electric vehicles, customers are strongly advised to carefully review product specifications, dimensions, and features before placing an order.