Refund policy

Refund & Exchange Policy

Arotots Import
🌐 Website: https://arotots.in/

At Arotots Import, we are committed to delivering high-quality kids electric vehicles, ride-ons, baby prams, strollers, and mobility products. Please read our Refund & Exchange Policy carefully before placing your order.

1. Return Policy

We accept returns only under the following conditions:

  • Product received is damaged during transit

  • Wrong product delivered

  • Manufacturing defect (verified by our team)

Important Conditions

  • Return request must be raised within 48 hours of delivery

  • Unboxing video is mandatory for any damage or defect claim

  • Product must be unused and in original packaging

  • All accessories, manuals, parts, and packaging must be intact

⚠ We reserve the right to reject returns if the product shows signs of use, improper handling, or damage after delivery.

2. Exchange Policy

Exchanges are applicable only in case of:

  • Manufacturing defect

  • Transit damage

  • Wrong item delivered

After verification, we will arrange a replacement of the same product model (subject to stock availability).

If the product is out of stock, we may offer:

  • Store credit

  • Alternative product of similar value

3. Non-Returnable / Non-Exchangeable Cases

The following situations are not eligible for return or exchange:

  • Change of mind after purchase

  • Minor color or finish variations

  • Improper assembly or mishandling

  • Battery issues caused by overcharging or misuse

  • Normal wear and tear

4. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once dispatched, cancellation is not allowed

  • Approved refunds (if applicable) will be processed within 7–10 business days

5. Refund Policy

  • Refunds will be processed only after product inspection and approval

  • Refund amount will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

6. Contact for Returns & Support

For any return, exchange, or support queries:

📞 Call / WhatsApp: +91 9088891112
🌐 Website: https://arotots.in/
📧 Email: arotots@gmail.com

Important Note

As many of our products are large-size ride-ons and electric vehicles, customers are strongly advised to carefully review product specifications, dimensions, and features before placing an order.